TY - GEN
T1 - AI Chatbots in the Office
T2 - 11th International Conference on ICT for Smart Society, ICISS 2024
AU - Krishnasamy, Sarawana Kumar L.
AU - Lee, Chien Sing
N1 - Publisher Copyright:
© 2024 IEEE.
PY - 2024
Y1 - 2024
N2 - Despite the growing integration of AI chatbots in various industries, their social implications remain underexplored. This research provides an in-depth focus into how Generative AI (GenAI) Chatbots influence workplace dynamics, employee interactions, and the overall harmony of future work environments, from the lens of social sustainability. Through systematic literature review across various sampled case studies from business and technology industries, findings suggest that while AI chatbots contribute to operational efficiency, their impact on social interactions and employee perceptions are complex. Though GenAI chatbots can enhance both productivity and streamline tasks, it potentially creates a sense of detachment among employees. The paper underscores the need for a balanced approach to integrating GenAI chatbots, recommending different modes of transparent communication, employee training, and regular assessments of their social impact. This research contributes to the broader understanding of Generative AI's role in workplace harmony.
AB - Despite the growing integration of AI chatbots in various industries, their social implications remain underexplored. This research provides an in-depth focus into how Generative AI (GenAI) Chatbots influence workplace dynamics, employee interactions, and the overall harmony of future work environments, from the lens of social sustainability. Through systematic literature review across various sampled case studies from business and technology industries, findings suggest that while AI chatbots contribute to operational efficiency, their impact on social interactions and employee perceptions are complex. Though GenAI chatbots can enhance both productivity and streamline tasks, it potentially creates a sense of detachment among employees. The paper underscores the need for a balanced approach to integrating GenAI chatbots, recommending different modes of transparent communication, employee training, and regular assessments of their social impact. This research contributes to the broader understanding of Generative AI's role in workplace harmony.
KW - AI Social Impacts
KW - Change Management
KW - Chatbots
KW - Collaboration
KW - Future Workplace Harmony
KW - Generative AI
UR - https://www.scopus.com/pages/publications/85211814872
U2 - 10.1109/ICISS62896.2024.10751425
DO - 10.1109/ICISS62896.2024.10751425
M3 - Conference contribution
AN - SCOPUS:85211814872
T3 - 11th International Conference on ICT for Smart Society: Integrating Data and Artificial Intelligence for a Resilient and Sustainable Future Living, ICISS 2024 - Proceeding
BT - 11th International Conference on ICT for Smart Society
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 4 September 2024 through 5 September 2024
ER -