TY - GEN
T1 - A Conceptual Framework for Investigating User Adoption of Blockchain Technology in Healthcare Management Systems
AU - Jinny, Foo
AU - Lee, Angela Siew Hoong
AU - Ng, Denny Kok Sum
AU - Wong, Chieh Lee
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2026.
PY - 2026
Y1 - 2026
N2 - Blockchain technology is promising to transform healthcare by addressing challenges like data breaches, lack of interoperability, and trust issues. However, its adoption remains limited due to technical, organizational, and human barriers. While existing research has focused on technical and organizational aspects, the human factors influencing user adaptation—such as privacy concerns, high costs, lack of technical skills, and resistance to change—are often overlooked. This study bridges this gap by exploring how healthcare professionals, IT staff, and patients adapt to the blockchain using the Technology Acceptance Model (TAM) and Task-Technology Fit (TTF) frameworks. Through a mix of surveys and interviews, the study finds that privacy and motivation encourage adoption, while high costs hinder it. The alignment between blockchain’s features and healthcare tasks also plays a key role in shaping user intentions. These findings offer practical insights for policymakers, healthcare organizations, and technology developers to improve blockchain adoption strategies, emphasizing the importance of a user-centered approach for successful integration in healthcare.
AB - Blockchain technology is promising to transform healthcare by addressing challenges like data breaches, lack of interoperability, and trust issues. However, its adoption remains limited due to technical, organizational, and human barriers. While existing research has focused on technical and organizational aspects, the human factors influencing user adaptation—such as privacy concerns, high costs, lack of technical skills, and resistance to change—are often overlooked. This study bridges this gap by exploring how healthcare professionals, IT staff, and patients adapt to the blockchain using the Technology Acceptance Model (TAM) and Task-Technology Fit (TTF) frameworks. Through a mix of surveys and interviews, the study finds that privacy and motivation encourage adoption, while high costs hinder it. The alignment between blockchain’s features and healthcare tasks also plays a key role in shaping user intentions. These findings offer practical insights for policymakers, healthcare organizations, and technology developers to improve blockchain adoption strategies, emphasizing the importance of a user-centered approach for successful integration in healthcare.
KW - Blockchain
KW - Healthcare
KW - TAM
KW - TTF
UR - https://www.scopus.com/pages/publications/105028356774
U2 - 10.1007/978-3-032-08246-6_24
DO - 10.1007/978-3-032-08246-6_24
M3 - Conference contribution
AN - SCOPUS:105028356774
SN - 9783032082459
T3 - Lecture Notes in Networks and Systems
SP - 304
EP - 314
BT - Smart Computing Paradigms
A2 - Bhateja, Vikrant
A2 - Hoong, Angela Lee Siew
A2 - William, Yeoh Ging Sun
A2 - Rana, Muhammad Ehsan
PB - Springer Science and Business Media Deutschland GmbH
T2 - 7th International Conference on Smart Computing and Informatics, SCI 2025
Y2 - 8 April 2025 through 9 April 2025
ER -