Bridging the Gap: Socially Responsible HRM Practices Against Quiet Quitting in Malaysia's Generation Z

Quiet quitting, characterized by employees’ psychological disengagement and minimal task performance, poses a significant threat to organizational productivity, particularly within Generation Z, which comprises over a quarter of Malaysia’s population. This detachment, prevalent yet scarcely studied, can impede the economic competitiveness of developing nations like Malaysia, where a vibrant, committed workforce is crucial for sustained economic growth. Anchored in social exchange theory, this study uniquely focuses on the Malaysian context to unravel how socially responsible human resource management (HRM) practices influence quiet quitting among Generation Z employees. By delving into the uniqueness of Malaysia’s organisational landscape, this study interrogates the mediating effects of work engagement and affective organizational commitment. Additionally, it explores the moderating role of positive reciprocity beliefs, offering a detailed understanding of the factors influencing quiet quitting within the Malaysian Generation Z workforce. This study further explores the impact of quiet quitting on critical organizational outcomes, including task performance and turnover intentions. This distinct approach provides comprehensive insights into the multifaceted consequences of quiet quitting. Through a survey targeting 500 Generation Z employees in Malaysia and analyzed via partial least square structural equation modeling, this study endeavors to offer strategies to mitigate quiet quitting. These strategies are crucial in fostering a more engaged and productive Generation Z workforce. This study directly aligns with Malaysia’s Shared Prosperity Vision 2030, Ekonomi MADANI, and Sustainable Development Goal 8, emphasizing decent work and economic growth within the Malaysian context. By addressing the nuances of quiet quitting among Generation Z, this study not only contributes to enhancing workplace engagement and productivity but also supports Malaysia’s goal of nurturing a robust, future-ready workforce. In a broader context, the study’s findings offer insights into managing emerging workforce challenges in developing economies, positioning Malaysia at the forefront of cultivating a dynamic and sustainable labor market.